Fastest way to reach us:
Typical response time: within 1 business day.
Subscriptions & Billing
Purchased in the iOS app (Apple In-App Purchase)
- Manage or cancel: Settings → Apple ID → Subscriptions
- Apple refunds & billing: reportaproblem.apple.com
- In-app shortcut: Account → Manage Subscriptions
Purchased on the website (Stripe)
- Manage billing in the app: Profile → Billing (Stripe portal)
- Need to migrate from web to Apple billing? Email support@analyzeai.com.au
Restore purchases
On iPhone/iPad: open AnalyzeAI → Account → Restore Purchases.
- Use the same Apple ID you used to subscribe.
- If access doesn't refresh immediately, fully close and reopen the app after restoring.
Sign-in & access issues
- Ensure you're on the latest version of the app.
- If you previously signed in, your session should persist. If it doesn't, open the app → Account → Restore Purchases.
- Still stuck? Email us with your account email and device model: support@analyzeai.com.au
Delete account & data
In the iOS app: Account → Delete Account. On the web: Profile → Delete Account.
Deleting your account is immediate and permanent for non-billing data. Billing records required by law may be retained by our payment processor.
Quick FAQs
- Supported devices: iPhone & iPad on iOS/iPadOS 16 or later.
- Offline use: Limited; most features require a network connection.
- Contact: support@analyzeai.com.au